Role-play
Branching conversations shaped by the learner’s words, choices and the scenario persona.
Conversational AI
Conversational AI that helps people get things done.
Help employees and customers find answers in your approved information. We design conversational experiences around the questions people ask, the systems they use and the point where a person should take over.
Knowledge assistantIllustrative interaction · Not a live training simulation
Explore a question
Useful answers need trusted foundations.
QuestionApproved knowledgeNext step
Illustrative response
“Start with your joining instructions and team schedule. Your manager can confirm any role-specific requirements.”
Source to connect: your approved onboarding guide.
Human handover when context or permission is missing.
Scripted interaction preview. No questions or personal information are sent to an AI service.
Knowledge becomes accessible.
Start with a real audience, an approved source of knowledge and a meaningful next step.
Three ways to support your team
Coaching
Transparent feedback connected to observable behaviours and approved standards.
Knowledge
Digital guides that help employees or customers find and apply trusted information.
Business applications
Useful answers, within a defined scope.
Start with a bounded use case: finding a policy, understanding a product or navigating an onboarding task. Agree which sources the assistant may use, how it handles missing information and when it transfers the conversation to your team.
- Employee policy and process questions
- Product and service information
- Customer support triage and handoff
- Onboarding and task guidance
- Approved knowledge search
- Multilingual information access
Planning conversation practice instead?
For rehearsing sales, leadership or customer-service conversations with feedback, explore AI role-play and coaching. For a visible character on a screen or in XR, explore digital humans.
Responsible design
Trust must be designed into the system.
Approved knowledge
Define what the AI may use, which claims require approval and how content stays current.
Validated feedback
Test rubrics across accents, communication styles and valid ways of completing the task.
Purposeful data
Collect only the information needed for learning, with clear access, retention and escalation rules.
Answers
Conversational AI questions
Clear answers for teams evaluating the right approach.
What is conversational AI training?
It uses responsive AI characters to let people practise realistic conversations and receive feedback in a repeatable environment.
Which skills can people practise?
Common uses include sales, leadership, customer service, onboarding, conflict management, interviews and product conversations.
How is responsible AI addressed?
Projects define approved knowledge, data boundaries, transparent feedback criteria, human oversight and testing across language and user groups.